In these booking conditions “You” or “Your” means the person named in the confirmation (booking) invoice. “We” or “Us” means Rhynagarrie Mill Team

1. Your booking
1.1 Your contract with the owner of Rhynagarrie Mill  will begin when we issue you with your confirmation booking invoice. Your contract will be on the terms set out in these Terms and Conditions.
1.2 We may offer you the option of provisionally holding a booking if you contact us by the website, by telephone or email. We will let you know how long we are able to provisionally hold  it when you contact us. If you do not confirm your booking by that time, the accommodation booked by you at Rhynagarrie will be released for general sale.
1.3 All bookings are formally confirmed when we issue you with your confirmation booking invoice.  It will confirm the dates of your booking, the total amount payable for your booking and the dates on which payments are due. We will issue you with your confirmation booking invoice by email or, if requested, by post.
1.4 You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of the booking.

2. Paying for your accommodation
2.1 For bookings made more than 6 weeks in advance, you must pay us a deposit of £350 of the total amount payable at the time of booking. We must then receive the balance by the date set out in your confirmation booking invoice which will be 12 weeks prior to your arrival
2.2 For bookings made less than 12 weeks in advance of your stay, you must pay us 100% of the total amount at the time of booking.
2.3 If you do not make any payment by the date it is due, we will send you a reminder by email or by post. If you fail to make the relevant payment within 21 days of the date it is due, we will assume that you wish to cancel your booking. If this happens, your booking will be cancelled and the cancellation charges set out in Section 4 will apply.
2.4 We reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website.

3. Pricing for the accommodation
3.1 We periodically review and amend the prices we charge for Rhynagarrie Mill and these will be published on www.rhynagarrie.co.uk . We will also confirm the price of your visit at the time you make your booking and in your confirmation booking invoice.
3.2. ( Rhynagarrie Mill income is below the threshold for VAT so we are not in the system so no VAT invoice can be issued)
3.3 All prices given include all charges for water, electricity, bed linen, heating oil and  the supply of logs.

4. If you want to cancel
4.1 Your contract with us is a contract for the provision of leisure stay at Rhynagarrie Mill on a specific date or dates and this means that you do not benefit from a “cooling off” period. We do, however, offer you the right to cancel your contract subject to the provisions of Section 4.
4.2 If you wish to cancel a confirmed booking you must let us know by email in writing or post as soon as possible. Your booking will be cancelled with effect from the day we receive your letter.
4.3 In the event of any cancellations, we will endeavour to re-let your booking. If successful the balance of the cost will either not be due, or if already paid, will be refunded minus a 10% administration fee.
4.4 The closer your cancellation is to the start of your booking; the less likely we are to recover the cost of your booking by re-selling your booked dates.
4.5 If we are unable to re-let no refund will be due.

5. If you want to change the booking
5.1 If you want to change any detail of your confirmed booking you must let us know by email or telephone or post l as soon as possible.
5.2 Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes.

6. If we need to change or cancel the booking
6.1 We do not expect to have to make changes to your booking, however, sometimes problems happen and bookings have to be changed or cancelled. We will only change or cancel your booking if necessary to perform or complete essential remedial or refurbishment works or for other reasons unforeseen at the time you made your booking which are beyond our reasonable control.
6.2 If we do need to change or cancel your booking, we will do our best to offer you a suitable alternative date. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, we will refund you the total amount you have paid us for the booking.
6.3 If we do need to change or cancel your booking under this Section 6, we will only be responsible for foreseeable losses that you suffer as a result of that change or cancellation and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.
6.4 It is your responsibility to ensure you, all members of your party and any pets have the relevant travel and health documents and requirements needed for visiting the Scottish countryside. These include any passport or other identification documents, visa requirements and, in the case of pets, any vaccines or microchips. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.
6.5 You are strongly advised to take out adequate travel insurance prior to departing for your holiday to cover the loss or damage to personal effects and the cost of cancellation due to illness, weather or transport etc. Rhynagarrie Mill has full public liability insurance, but we cannot be held liable for any loss or damage to your property, or any injury caused through your or your party’s personal negligence. It is your responsibility to check that your insurance cover is adequate.
6.6. Should we deem it necessary to cancel the Rhynagarrie Mill booking for any reason, but including without prejudice to the foregoing generality, due to restrictions imposed on travel or land use because of disease, unrest or because of political or industrial relations activity, we will attempt to offer  you suitable alternative dates later in the year. If this is not possible then Rhynagarrie Mill  will refund 80% of the overall paid sum to the tenant, less 10% admin fee. In these circumstances we will not pay any costs or losses  you suffer because of cancellation.

7. Visitor standards and behaviour
7.1 You must only use Rhynagarrie Mill for the purposes of your holiday. You must not use the it for any other purpose, including any business purposes, without our prior written consent.
7.2 You must keep Rhynagarrie Mill and its contents clean and tidy and leave them in the same condition as when you arrived.
7.3 You must not use Rhynagarrie Mill, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
7.4 Smoking is not permitted in any part of Rhynagarrie Mill. You and your party must not smoke inside your accommodation. You and your party must may only use candles on the dining room table and not use, fireworks or Chinese lanterns anywhere inside or in the grounds of the Mill. You and your party may use the barbeque supplied by us outside but not use disposable barbeques either outside or inside.  You may not bring in any external facilities/equipment such as hot tubs, bouncy castles or trampolines.  The use of external sound equipment is also not permitted.
7.5 Private Drainage, Waste & Recycling. You are responsible for ensuring that the requirements regarding the private drainage system, waste & recycling listed in the guest information folder are adhered to by all members of your party together with any additional staff you may have on the premises such as cooks and or childcare support. Any repairs as a result of failure to follow the instructions will be charged to you.

8 Pets
8.1 Dogs are permitted on the ground floor only and are not allowed up on the furniture. Please do not allow pets upstairs on the beds or on other furniture. Pets should never be left unattended in the property or in the garden as it is not enclosed, and they must be on a lead at all times as Rhynagarrie Mill is surrounded by farming land and livestock. Please tell us at time of booking if you wish to bring a pet to Rhynagarrie Mill.. Assistance dogs are also permitted, but you must notify us at the time of booking.
8.2 If you have an allergy to dogs, please be aware that we cannot guarantee that any dog has not stayed in the Mill recently. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present.
8.3There is a fixed dog bed under the Utility Room Table which your dogs are welcome to use and, with notice we can provide a dog water bowl.  Please ensure that you bring any dog bedding, dog cage or toys.

9. Maximum occupancy for your accommodation
9.1 You must ensure that the maximum number of persons occupying Rhynagarrie Mill does not exceed the maximum occupancy limits of ten adults and 2 children set out in our booking information and on our website

9.2 We set maximum occupancy limits in line with the facilities and equipment available and in order to comply with applicable health and safety and regulatory requirements. As such, we reserve the right to require you to leave the premises (without any compensation) if you exceed the maximum occupancy limits as described in this Section.

10. Damage to the accommodation or its contents
10.1 If you discover that anything is missing or damaged on arrival you must notify us immediately on 07768 383500 or office@rhynagarrrie.co.uk. If you do not notify us we will assume that you caused the relevant damage or loss.
10.2 Please report to us as soon as possible any breakages or damage caused by you during  your stay. We reserve the right to recharge for any missing items, damage or breakages caused by either you or members of your party.

11. If you have a problem or complaint
11.1 We take care to ensure that our accommodation at Rhynagarrie Mill is of a high standard. However, if you have any problems with it, please contact us immediately and give us the opportunity to resolve it. Please contact the  house manager, Ros Lewis, on 07768383500 or by email office@rhynagarrie.co.uk. We will work with you to ensure that any complaints are investigated and resolved as promptly and efficiently as possible.
11.2 Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff or housekeeping team.

12. Our rights of access
12.1 Our house manager and/or housekeeping team, along with any relevant contractors, may need to access Rhynagarrie Mill if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access.
12.2 If your stay with us lasts more than seven days we will provide a linen change at no extra cost if it is more than ten days. If less, then our midweek clean and changeover fee will apply. Our house manager will let you know when this will be.

12.3 If we do need to access Rhynagarrie Mill for any reason, we will always try to access it at reasonably convenient times (other than in the event of an emergency).

13. Our right to evict
We may terminate our contract with you and ask you to leave Rhynagarrie Mill immediately (without any compensation being payable). If:
We consider that you or your party have committed a serious breach of these Terms and Conditions;
We consider that your or your party’s behaviour endangers the safety of our team; Any complaints are made of anti-social or unacceptable behaviour against you or your party;
You or your party cause an unreasonable amount of damage to the property or its contents; or
You exceed the maximum occupancy limit as stated, namely 10 adults and 2 children.

14. Our liability to you
14.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
14.2 Nothing in these Terms and Conditions is intended to limit our liability fora) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation on our part; or
(c) any breach of the terms implied by Section 2, 3, 4 and 5 of the Supply of Goods and Services Act 1982.
14.3 Rhynagarrie Mill does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its team.

15. Events beyond our control
15.1 We will not be responsible for any failure to perform our obligations under these Terms and Conditions that is caused by an event outside our control.
15.2 An event outside our control means any act or event that is beyond our reasonable control, including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot invasion, or failure of public or private telecommunications networks.
15.3 During, or as a result of exceptional weather or similar conditions we cannot be held responsible for the failure of essential services such as electricity, heating and water supply. However, in such circumstances we will do everything possible to minimise any inconvenience caused.

16. Some practical information for your stay
16.1 Your check-in and departure times will be set out in your confirmation booking invoice. Normally, check-in is available from 4pm on the first day of your stay and departure is required by 10am on the last day of your stay. If you do not leave by the required departure time we reserve the right to charge you a late checkout fee to cover any costs we incur.
16.2 Please ensure that any neighbouring properties are respected and that noise levels are kept to a minimum between 10pm and 8am.
16.3 If you leave any of your possessions behind, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We will hold all lost property for six months, after which it will be disposed of.
16.4 Rhynagarrie Mill is situated in a rural area and in winter care when accessing is recommended.

17. Data Protection
17.1 If you wish to alter the way we communicate to you at any time you can write to us at the address below, and email to office@rhynagarrie.co.uk

Rhynagarrie Mill
Hergest Estate Office
Ridgebourne Road
Kington
Herefordshire
HR5 3EG

Photo Credits

We would like to thank the following people and organisations for the use of their photos.

Visit Scotland
Knock News